Reach Out to Us
SmokAce support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, payments and account security, bonuses and game access, and we offer several convenient contact channels including live chat, phone and email. If you prefer, the Smok Ace support desk can guide you through account checks or payouts and will respond promptly during business hours and by email outside core hours. We also signpost safer-gambling resources when needed.
| Department | Contact |
|---|---|
| Customer Support | [email protected], live chat 24/7 for urgent enquiries |
| General Enquiries | [email protected] (email replies typically within 24 hours) |
| Affiliate Enquiries | [email protected], partnership requests and media enquiries |
| Phone | +44 20 7387 6241 (Mon-Fri, 09:00-18:00) |
| Working Hours | Live support: Mon-Fri 09:00-18:00; Email: 09:00-22:00 |
Support via Email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send explanations or documents. Please use [email protected] and include a clear subject line, your full name and up-to-date contact details, and any relevant attachments to avoid delays. Providing concise information helps us resolve your enquiry faster.
Send Us a Message
Response Time
Our support team aims to respond promptly to all enquiries. Most messages receive a reply within one business day, while more complex cases, such as account verification, unusual payment queries or security reviews, may take longer depending on their nature. If additional time is required we will keep you informed and provide an estimated timescale for resolution.
Feedback
At SmokAce we welcome your feedback, please tell us what works, what doesn’t, or any ideas to improve the site. Every message is read by our team and used to refine features, promotions and customer service. If you have suggestions for the app, payments or games, share them and help Smok Ace make the experience smoother for everyone.