Responsible Gambling

At SmokAce we take responsible gambling seriously. We want every customer to play in a way that stays safe and within their control, so we provide clear tools and guidance to help manage play, spending and time on the site. This page explains the principles we follow and the practical steps you can take if you or someone close to you needs support.

Our approach to player protection

We focus on preventing harm by promoting controlled play and giving players direct control over their accounts. Our team aims to act quickly on requests for limits or exclusions and to provide clear information about the tools available. We support a non-judgemental approach and encourage customers to act early if they notice changes in their behaviour.

Activity-control tools

You can manage your account activity with a set of built-in controls available in your account area. These tools are designed to be easy to use and to provide immediate effect.

Deposit and loss limits

Players can set daily, weekly or monthly deposit limits to control spending. You can also set loss limits to cap net losses over a chosen period. Limits can usually be increased only after a waiting period to encourage considered decisions.

Time limits and session controls

Set session time reminders and session time limits to keep play within planned timeframes. You can opt for short breaks or longer cooling-off periods to give yourself space away from your account. Regular reality checks help you see how long you have been playing.

Self-exclusion and account suspension

If you need a complete break, you can choose to self-exclude your account. Self-exclusion will suspend access to your account and prevent future sign-in for the chosen period. To self-exclude your Smok Ace account, use the self-exclusion option in the responsible-gambling section of your profile or contact our support team for assistance. We will handle requests promptly and provide information on next steps.

Recognising problematic behaviour

• Spending more than you can afford or chasing losses
• Neglecting work, family or essential commitments
• Hiding gambling activity or lying about time and money spent
• Borrowing money to gamble or selling possessions to fund play

Practical tips to stay in control

• Set realistic deposit and time limits and stick to them
• Use session reminders and take regular breaks
• Keep a record of your deposits and net losses
• Only gamble with money set aside for entertainment
• Talk to someone you trust if you notice worrying behaviour

Professional help and support organisations

If you need further help, speak to a trained adviser. In the UK you can contact organisations such as GamCare, GambleAware, the National Gambling Helpline and Gamblers Anonymous. These organisations offer confidential support, practical advice and treatment referrals. If you need immediate help, consider contacting your GP or a local support service.