Privacy Statement
Welcome to the Privacy Policy for SmokAce. This page explains how we collect, use and protect the personal information you provide when you register, deposit, play or otherwise interact with our services. We take privacy seriously and aim to be clear about what data we hold, how we use it and the choices available to you.
Types of data we collect
We collect a range of information to operate accounts safely and to provide services. This includes personal data, technical data and transactional records. We only collect data necessary for account management, payments, customer support and compliance with applicable checks.
Personal data
Personal data covers information that identifies you directly, such as your name, date of birth, residential address, email address, telephone number and identity documents where verification is required. We may also store communication records with our support team.
Technical data
Technical data includes device identifiers, IP addresses, browser and operating system details, device settings and log information. This helps us maintain site security, manage sessions and improve performance on mobile and desktop.
Transactional data
Transactional data relates to account activity, such as deposits, withdrawals, wagers, game history and bonus activity. Payment details are handled by our payment providers - we do not store full card data on our systems unless expressly required and with appropriate safeguards.
How we use your information
We use data to administer accounts, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. Data may also be used to personalise your experience, manage responsible gambling tools and to communicate important account notices.
Data protection practices
We store personal data securely and use industry-standard technical and organisational measures to protect information. Access to personal data is restricted to authorised staff and service providers with a legitimate need. We retain data only for as long as necessary to fulfil the purposes described or to comply with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and support analytics. You can control cookie settings through your browser or the site cookie controls. Some features may be limited if cookies are disabled.
User rights
You have rights in relation to your personal data, including access, correction and objection to certain processing. Where applicable you may request portability, restriction of processing or deletion of your data. We will respond to requests in line with applicable law and verification requirements.
Access, correction and deletion
You can review and update much of your account information via your account settings. Requests for deletion or full copies of retained data should be submitted through your account support. We may need to retain certain records for compliance or fraud-prevention purposes.
Information sharing and third parties
We share data with selected third parties that help provide services - for example, payment processors, identity verification, fraud prevention and customer support providers. We only share what is necessary and require third parties to safeguard your information. We may also disclose data when required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified via the site or your registered contact details. If you have questions about this policy or our practices at Smok Ace, please contact us through your account support page.